What our Customers say...


Everyone was wonderful and treated us with the upmost respect. I couldn't have asked for kinder or more respect than these individuals gave us. I would use them again and I would hope to have the same people again.

These guys did a great job on repairing everything in my home. They had to tear out a natural slate floor and it is not an easy job. I appreciate everything they did and I would recommend them to anyone

Fantastic Company to work with. They went the 2nd and 3rd mile in getting our church water sprinkler leak cleaned up and ready for repairs. Recommend them highly!!!! Thanks Jonathan for the personal touch!!

James Stewart was very helpful and informative about our situation. Very professional. Thank you James and SERVPRO for your service.

Had a pipe burst and experienced major flooding in my home. Within the hour of calling, SERVPRO was here handling everything. Steven and the entire crew were amazing! They had us all set up and came back every day to be sure things were going according to plan. Very professional & respectful! They answered every question I had. I would absolutely recommend them to anyone in need. Thank Guys - you all are much appreciated!!

Anthony and Dexter did a GREAT JOB at my house in getting it back to living condition after I had fire there.I am glad SERVPRO have nice and kind people that take pride in their work and who treats you like you are family!

Steve and Justin were so nice and worked so hard. They stayed and worked late ,I so appreciate all they did .If Ihad a problem again I would want them again THANK YOU GUYS AND SERVPRO

James, Tasha, Joyce and Jonathan Bell have been very helpful during my recent water damage. They responded very quickly and were very professional! Good job team!!!!

Mr. Steven Ledbetter was very professional and helpful. Also very quick on responding to our mess. I hope I don't have to call SERVPRO ever again. But if I do I will be asking for Mr. Steven and his crew. SERVPRO is in the process of trying to put the house back together now. I wish Mr. Steven and crew had time to help put the house back together. But that's on the construction side. I hope they are as professional, helpful, and quick as the mitigation side has been.

Wonder friendly people. Very hard working. Cathy Hollis, Rhonda and Tasha thank you all so much.

Great people, great prices, they get the job done fast and right

SERVPRO folks that came to my rescue were Angela and Chris. Our toilet overflowed in the middle of the night and we called SERVPRO at about 4am. Angela and Steve were here by 6am and had everything set up in about 30 minutes. Angela explained the entire process in detail and walked us through all the documentation needed while Chris began vacuuming to water. Angela knew all the state requirements for mitigating damage from black water which was critical in making decisions regarding the hardwood flooring and furniture affected. Once they got started we just sat back and watched. They had the water removed, the damaged furniture identified, and drying fans running by the end of the day. Angela brought another crew in to pack our stuff that would be stored and Chris monitored the various fans for drying the wood and keeping the air clean. Chris and his helper stored all our furniture into a pod that they had brought in so we could get ready for next steps. They displayed a high degree of professionalism which reduced our stress level during the clean up and I would use them again in a heart beat.

Steven and James done a great job hope I never need the help again but if I do this will be the crew I use

We came home from a vacation and found a huge water leak in our main bathroom, which had ruined everything in it. We contacted SERVPRO after speaking with our insurance agent and they had someone out to look at the damage that day. The crew that came to demolish the bathroom did so in one day. Then they sent a crew to take care of the drying process. I apologize for not remembering her name but she was very knowledgeable, professional, and considerate. Her crew did an excellent job of getting the bathroom ready to be rebuilt. Johnathan Bell had a crew come to start the rebuilding shortly afterward. Mark and Jason did most of the work. A couple of other guys came to finish mudding the sheetrock. They were very prompt at showing up every day until the work was done. Our bathroom now looks better than it did before the leak happened. We are very pleased with the performance of SERVPRO from start to finish and would recommend them to anyone. Thanks for a fantastic job.

Jonathan Bell and his team members Jason Griffin, Jason Garris, and Kelly Puckett did an exceptional restoration when 2 rooms of our house was flooded. We would definitely recommend this team of highly skilled professionals to get the job done right.

We recently had the Police Department offices cleaned and disinfected by SERVPRO. Kayley, Megan and Michelle did an excellent job. They were professional and worked quickly and efficiently. We could not have asked for better service. Thanks to you all, we greatly appreciate the wonderful job you did for us.

SERVPRO recently disinfected and cleaned our facility very thoroughly during the Covid-19 pandemic, very professional courteous staff, definitely would highly recommend their services.

Michelle Thomas and Kayley Nicole Tyner were awesome!! Performed a proactive cleaning/disinfection of our entire facility and some of our patrol vehicles!!! Great job and a big thank you from our entire staff!!! You guys rock!!!!!

I’ve had the best experience with SERVPRO dyersburg/ union city. They came in and have done everything you could imagine to make our flood less damaging. We couldn’t have done it without you all so thank you (Tasha)

Professional, courteous, and they did an amazing job.

James Tasha Joyce and Jonathan Bell have been very helpful with my recent water damage. James and Tasha arrived on site very quickly and begin drying my property. They were very professional and courteous

I want to thank every SERVPRO employee who cleaned our home after it suffered smoke damage when our shop burnt.... Ms. Kathy, Misty, Crystal, Dale, Angela, Mr. Steven, and "Tiny Tot" aka Mrs. Rhonda. Each person I've met has compassion and love helping people. The Cleaning crew expecially Mrs Rhonda has touched my heart. Dont let her size fool you. The greatest things come in the smallest pacpages. "Tiny Tot" was prompt each day. She treated my home as if it was hers, treating each thing she cleaned with care. ?????? She made sure every picture was straight and every mirror was streak free. I hope you're blessed to have her in your home. My home smells great! I loved picking out the air freshener scent.

I had my sectional couch cleaned due to a pet accident. The two men from SERVPRO, Josh and Danny were very professional and very friendly! They were very diligent in their work, also. I highly recommend these two men and will definitely ask for them again. In less than two hours they had our couch looking brand new!

We had a water event that caused much damage. Your crew got here in less than 2 hrs. They worked for 4 or 5 hrs cleaning up and putting out dryers and fans. They cleaned up before they left. They were professional and did an excellent job drying out our house. They took several area rugs and cleaned them and they were. Returned in good shape. In the midst of the trama we were going through they assured us it would be ok. I woulda highly recommend this group. They were friendly, caring and professional.

Rhonda, crystal,Angela and John are doing a wonderful job cleaning up after a fire at my house

Jeremy and James were very courteous and prompt very respectful

Amazing group of staff with awesome hearts!!

Great Customer Service and Staff.

Carpet cleaning by SERVPRO They did a great job carpet looks great looks brand new thank you

Very happy. Very professional job. Couldn’t be more happy. Great price. Very pleased. Josh and Danny were great guys to talk to.

I want to thank every SERVPRO employee who cleaned our home after it suffered smoke damage when our shop burnt.... Ms. Kathy, Misty, Crystal, Dale, Angela, Mr. Steven, and "Tiny Tot" aka Mrs. Rhonda. Each person I've met has compassion and loves helping people. The cleaning crew especially Mrs. Rhonda has touched my heart. Don't let her size fool you. The greatest things come in the smallest packages. "Tiny Tot" was prompt each day. She treated my home as if it was hers, treating each thing she cleaned with care. She made sure every picture was straight and every mirror was streak free. I hope you're blessed to have her in your home. My home smells great! I loved picking out the air freshener scent.

SERVPRO of Newbern TN came out March 11th 2020 to do 4 rooms of carpet for me! I couldn’t believe the stain removal. Saved me big bucks! No carpet replacement this time!!! Thanks a million guys!!! Job well done!

I have a very old dog who has had the occasional accident and unfortunately a couple were on my sectional. I called SERVPRO of Dyersburg/Union City to clean my couch and they were so quick and professional. I highly recommend them. They had my sectional looking good as new in less than two hours.

"Had water damage a few years back. The crew that worked on our flooded area did a fantastic job of getting floors dry and repair s finished bin a timely and fashionable manor. Proper equipment (blowers, fans, dryers). Workers were friendly and efficient in their duties. Recommend this Co."


I had a kitchen fire. These guys came out the next day and got everything going. We have a 2 story house with lots of knickknacks in glass cabinets and pictures everywhere. They cleaned each piece and packed in boxes. Cleaned the walls, ceilings, lights, rugs, curtains, all our clothes, carpets and porcelain tile. They built the most beautiful white kitchen ever. Painted my walls and on and on. I never heard of SERVPRO, but they are the best. Very professional people from the cleaners to the boss.

"So thankful for SERVPRO,they were always on top of everything, and did an awesome job taking care of everything and was very professional, would recommend to anyone."  


"The team at SERVPRO in Newbern,Tennessee are awesome! Our dryer shorted out while we were away from home. We had major smoke damage throughout the house. They went above and beyond for us during our time of need. Our house looks great! They were very professional yet personable! I’m thankful we chose SERVPRO!"  


"I definitely recommend SERVPRO for your flood needs. I came home from work the other day to realize that a pipe had bust and my house looked like an indoor wading pool. SERVPRO came as soon as they could to take care of the problem. Unfortunately, they had to pull up the flooring and baseboards and drill some holes to speed up the drying process but the employees were friendly and did what they could to take care of the problem!"  


We were away on vacation when the ice maker line burst, we came home to a already in progress restoration . Extremely professional and very courteous company and people.



"Everyone was wonderful and treated us with the upmost respect. I couldn't have asked for kinder or more respect than these individuals gave us. I would use them again and I would hope to have the same people again."


"Don't smell the mold and mildew anymore. Everything is good."

"Very satisfied with everything SERVPRO did!"

"I am very pleased with everything."

"My husband and I recently went through Hurricane Florence and I have to tell you, if a hurricane ever comes again I am leaving town. Thanks to SERVPRO of Dyerburg/Union City were getting our selves back on our feet. I have seen the commercials and never really thought about it but these guys showed up, told us what they were going to do, and they did it. They are the friendliest, nicest people that we have ever met and they answered everything and it took 100% stress off of us. If you have any problems you need to hire these guys they are straight up I love them."

"I am the pastor at Alamo First Baptist Church. We came in on Friday morning and discovered that we had a water heater that had burst over night that is located in the ceiling over one of the bathrooms. From the front of the church to the back of the church we were standing in about 2 inches of water. You can imagine the panic. We chose to call SERVPRO because we had many people in our church that had used their services prior and highly recommended their services."

"I'm one happy customer!"

"SERVPRO of Dyersburg/Union City did a great job! Rate it a 10 star!!"

We had a carpet completely soiled by pet stains and food, even glue thanks to homade slime. SERVPRO got out every single stain! Even the dried glue left by the slime!! the room looks brand new now. I couldn't be happier.

Love these folks. dependable. honest. fair. and so reasonable. fast service scheduled whenever I call. it's amazing what the carpet looks like when they leave. follow up calls always made to make sure that I am satisfied. and even a thank you note, handwritten, is sent to me each time I use them. ?? Really personal service. and I really like that.

"Everyone was great and professional."

"You've done a great job!"

You're magical and fantastic. You got every bit of the spot out!

Everything looks good!

Everything went and looks great!

I don't smell the mold and mildew any more. Everything is good!

Everything looks good!

We have always used SERVPRO to clean the carpets and they always look amazing!

Looks great! We're very happy with the cleaning job.

Outstanding job!

We appreciate SERVPRO! After the painting there was no longer an odor. We're happy with everything!

Everyone did a great job and explained everything really well.

Stan did an outstanding job! He was very cool and explained everything well!

Looks fantastic!

Great job!

Everything looks great!

Always perfect. One of the best companies I work with. Employees are always nice, they do a great job and I've never had a problem.

It look awesome! Thank you for coming out last minute!

Very happy with everything. It looks good as new!

Very happy with the job! (The cleaning team) was very professional.

Very nice and professional

We were very pleased with the work SERVPRO did. Everyone one has been very friendly!

I would definitely recommend the SERVPRO franchise to my friends, family and colleagues!

Very satisfied with service!

Everyone was very professional and did a fantastic job.

Great, well pleased!

Great job!

Responds quickly to emails and great customer service!!

Jessica is amazing! John D. and Jonathan and staff are fantastic!

"Great company! Have used them for years for various reasons and always very pleased with their work...."

I have had them come clean my carpet twice now. The customer service is excellent and professional!

We recently experience water damage at my elderly mother’s house. I called SERVPRO for restoration services. Everyone, from the person who took my initial call to Mike and his co-worker who did the work to Evangeline and Joyce who helped with the billing, were professional and kind. Hopefully we won’t need their services again, but if we do, I know who to call. A extra big shout out to Joyce who took the time to call me when she realized I had some questions and she answered those questions quickly and professionally. I appreciated it tremendously.

Very Professional! Excellent work and always return your calls in a timely manner!!

They're great and professional!

SERVPRO has provided awesome service to us! We had a supply line to bust under our bathroom sink. SERVPRO has made an awful experience very manageable and has worked hard since day 1!

I want to thank you all!!! A call at 5:30 in the morning and they were right on it!!! Could not have asked for a better group of professional people!!! Thank you again!!!

I was looking at replacing the carpet in my business thinking that they were beyond help. John David Caldwell offered to come by and walk me through what SERVPRO of Dyersburg/Union City could do for me, and within a few days his crew had come in at night and cleaned all the carpets, leaving them like new! He was able to deliver on his estimate in both the quality and the timing, all at a price that was more than fair. Now when I need anything, I know who to call!

I’m very pleased with the job SERVPRO of Dyersburg/Union City did. My rug looks wonderful now. The service was prompt; the ladies were super! Really, very pleased!

I can not say enough good things about SERVPRO of Dyersburg/Union City!!! My family has been through a lot the last few year. On July 28th 2017, our house caught fire. The whole top was lost and lots of interior rooms were damaged. The hard part for me was not so much the damage but all the memories that we lost. My family and I felt very displaced and didn’t know where to start. I called Jess Harrison and she was there at 11:00p.m. that night to offer a hug and support and started the ball rolling. 

The next morning, Saturday morning, Jonathan Bell was there before we got there and began a plan. Jonathan Bell, I don’t even know where to begin. He took care of everything and let me stress when I needed to stress, but reassured me everything was ok. We are very pleased!!! We thank Jess, Jonathan and the rest of the team.

I’m very happy with the job SERVPRO of Dyersburg/Union City did in my home. We had a major fire and several rooms were affected. They went the extra mile to help me, even if the task was not necessarily related with the fire. They were willing to help. I’m very satisfied with what they did and I would recommend their services to anyone.

I don’t know of any other company that is equipped to handle a disaster as SERVPRO does. It’s people are well trained and they do a good job. We could have lost our pews. If those wooden areas would have seated in the water for very long, they would have soaked it up and we would have lost at least the bottom part of the legs. They save us a lot of money by their prompt reaction.  

I am very please with the carpet cleaning preformed on my upstairs. They did a wonderful job. The crew was very professional. Justin enlighten me on a few services that SERVPRO has which includes: Air Duct Cleaning & Construction. I was having to look for those services, but it makes it easier knowing that SERVPRO provides those services. 

I am very satisfied with the carpet cleaning that SERVPRO preformed. I will use them again. The crew was very professional. 

“I started using SERVPRO of Dyersburg/Union City, SERVPRO of Weakley/Gibson/Carroll, SERVPRO of Jackson/Crockett many years ago when I was in the hotel industry and now I use them at The Farms County Club in Dyersburg.  Over the years I have used at least four different cleaning companies and I have never found anyone who can compare to their level of clean.    The level of customer service and the quality of work is why I continue to use them today after so many years.”

SERVPRO did a fantasy job on my carpets. I am very pleased with the work they preformed and how they look. 

I had my carpets cleaned in the dining room, living room, hall, and bedroom. I had the tile in my bathroom cleaned. The crew did a wonderful job. Everything looked wonderful.

My couch and carpet that I had cleaned looked great. SERVPRO did great a great job. The workers were very nice, and they were on time. I am already telling people about how well SERVPRO did on my carpet and couch!

The SERVPRO Franchise's office staff was courteous, polite, and helpful throughout the duration of the job.

The SERVPRO Franchise's on-site personnel were prompt, courteous and attentive to my concerns.

The SERVPRO Franchise's on-site personnel clearly explained the cleaning and restoration process throughout the duration of the job.

I was confident in the knowledge and professionalism of the SERVPRO Franchise's on-site personnel who performed the services at my business.

I would use the SERVPRO of Dyersburg/Union City for future cleaning/restoration needs.

I would recommend SERVPRO of Dyersburg/Union City to my friends, family, and colleagues.

Overall, I am satisfied with the service provided by the SERVPRO of Dyersburg/Union City.

To Whom It May Concern:

One never will know when something will break in the house! From personal experience I have learned that whatever breaks, call SERVPRO because they will repair it and take care of the customer very well and as promptly as possible.

Great admiration goes out to Jason & Nathan! Your teams have been wonderful! Thank you for all you have done to get my house back in working order! Nathan, you are one of the most dedicated persons I have ever had the privilege to work with on such a project. You sought answers to make everything work better than a well-oiled machine!

SERVPRO does much more than I was ever aware. Thank you for all the great work! I'm very glad Farm Bureau suggested I contact you!

With deep gratitude, 

Sandra Allen