Fire Damage Process

4/6/2020 (Permalink)

Fires can be super scary. Once he fire department comes and goes, you realize how much of a mess if left to clean up and you begin to wonder if your life or home will ever be back to normal. SERVPRO is trained to help get your home back to normal as best as possible. 

First when we get the call (day or night) we have one hour to call you and get in touch. We have 4 hours to get there. Most of the time depending on drive time, we will be there quicker. Once we get there we inspect the damage to see what our plan of action will be. We talk to you to find out what is most important to you, what you are worried about, and what the arrangements will be. We will figure out if your home will be safe, did the firefighter break out a window or kick in a door, will your be able to stay there or will you need to be relocated. You are our main priority at this point. 

Then we get to work, moving out all of your contents either to a pod on site or to a secondary location that we can inspect everything. While moving everything out we will handle your belongs with the upmost care, we will tag everything along with taking picture documentation. Once everything is brought to cleaning we will clean it will a dry sponge to get the top layer of soot off before we start cleaning with a wet cleaning product. Fires leave behind an acidic film so our cleaning solutions are alkaline to bring the acidic level back to neutral. 

Once everything is out of the effected areas of the house we start deciding if there is structure damage. We will clean the walls from bottom to top. After we clean everything we will bring in an ozone machine that will clean the air changing the oxygen (O2) to ozone (O3). This can take a couple of days or longer sometimes depends on the level of damage. This process will also be done to your contents to help get the smell of smoke and fire out.

You never know when disaster will strike. Luckily we know exactly how to handle any situation. Call SERVPRO for all of your disaster needs. We will always be there for you quickly.